Returns and Resolutions
Effective Date: February 12, 2026. Most sales on Swim Marketplace are final. If something goes wrong, we support buyers and sellers through the process below.
Key Timelines:
Buyer refund request window: 10 calendar days from delivery (or estimated delivery)
- Seller response time: 3 business days
- Request Swim Marketplace to step in:After 3 business days if unresolved
- Buyer ships approved return: Within 7 calendar days after return instructions/label
- Automated closure for inactivity: After 14 business days with no activity
- Chargebacks: Seller response usually within 5 calendar days; resolution may take 90+ days
Not As Described: A request may be approved as "Not As Described" if there is a material difference between the listing and the item received, such as:
- Wrong item/brand/model/size.
- Counterfeit item.
- Major undisclosed damage not shown or stated.
- Missing components that were included or implied.
Not typically covered:
- Fit issues if the listed size was accurate.
- Minor wear consistent with the condition described.
- Buyer’s remorse.
Return Shipping:
- If a return is approved due to Not As Described, the seller pays for return shipping. Swim Marketplace may require a prepaid label, provide a label and deduct costs from the seller’s payout, or require reimbursement as part of the resolution.
- Buyer Return Deadline (7 Days). If a return is approved, the buyer must ship the item back within 7 calendar days after receiving return instructions/label (unless Swim Marketplace specifies otherwise). If the buyer does not ship in time, the request may be closed and the buyer may lose eligibility for a refund.
How to Open a Request (Buyers):
Open a request within 10 calendar days of delivery (or estimated delivery) and include:
- What’s wrong and when you noticed it.
- Photos (Not As Described).
- Tracking details (Not Received).
What Sellers Must Do:
Sellers must respond within 3 business days and provide relevant evidence (photos, listing details, tracking, message history).
When Swim Marketplace Steps In:
If unresolved after 3 business days, either party can request Swim Marketplace to step in. We will review available evidence and determine an outcome.